🎁 FREE UK Delivery on orders over £85

Delivery & Shipping Policy

Last updated: August 2026

At YLANA Gifts Shop, many of our pieces are handmade, prepared in small batches or personalised especially for you.

Please read the information below before placing your order so you know when to expect your YLANA delivery.

1. Processing Times

Please allow approximately 5–7 working days for your order to be handmade, prepared and/or personalised before dispatch, unless a different processing time is stated on the individual product page.

Some items may already be made and ready to dispatch and can therefore be sent sooner. Products that need to be handmade or personalised after your order is placed may require the full processing time.

Working days do not include weekends or UK bank holidays.

Please note that processing time is separate from delivery time. Delivery estimates begin once your order has been dispatched.

During particularly busy periods, launches or seasonal events, processing may occasionally take a little longer. If we become aware of a significant delay affecting your order, we will contact you as soon as reasonably possible.

2. UK Delivery

We currently deliver within the United Kingdom only.

Our current delivery options are:

Standard Delivery — £5.99
Our standard UK delivery service.

Express Delivery — £7.95
A faster delivery service once your order has been dispatched.

Available delivery options and charges will also be displayed at checkout before you complete your purchase.

Please note: choosing Express Delivery does not reduce the time required to make, prepare or personalise your order. The 5–7 working day processing period may still apply before dispatch.

Once your order has been dispatched, delivery times depend on the delivery service and may occasionally be affected by circumstances outside our reasonable control.

3. Shipping Costs

Standard UK Delivery is currently £5.99 and Express UK Delivery is currently £7.95.

The applicable delivery charge will be clearly displayed at checkout before payment.

From time to time, we may offer free delivery, promotional shipping rates or other delivery offers. Any applicable terms will be displayed on our website at the time of the promotion.4. Order Confirmation & Dispatch

Once your order has been placed successfully, you should receive an order confirmation using the contact details provided at checkout.

When your order has been dispatched, you may receive a dispatch confirmation and tracking information where tracking is available for the delivery service used.

Please ensure that the email address and other contact details supplied with your order are correct.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing your purchase.

If you notice an error in your delivery address, contact us as soon as possible at ylanagiftshop@gmail.com.

If your order has not yet been dispatched, we will do our best to update the address. However, we cannot guarantee that changes will be possible once an order has entered the dispatch process.

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional postage costs may apply if the order needs to be sent again.

Nothing in this section affects your statutory rights where a delivery problem is caused by us or our delivery provider.

6. Delayed Deliveries

Occasionally, deliveries may take longer than expected due to postal or courier delays, severe weather, service disruption or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery timeframe, please contact us at ylanagiftshop@gmail.com and we will investigate.

We will comply with our obligations under applicable UK consumer law in relation to delayed deliveries.

7. Lost Parcels

If you believe your parcel has been lost in transit, please contact us rather than contacting the delivery provider on our behalf.

We will review the tracking information where available and, where appropriate, contact the delivery provider to investigate.

Where an order is confirmed as lost before it has been delivered to you or to a person/location you have agreed to, we will provide an appropriate remedy in accordance with your statutory rights.

8. Damaged Parcels

We carefully check and package orders before dispatch.

If your order arrives damaged, please contact us as soon as reasonably possible at ylanagiftshop@gmail.com.

Please include your order number and photographs of the packaging and affected product where possible, as these may help us investigate the issue.

Your statutory rights in relation to damaged or faulty goods are not affected.

9. Multiple Items

If your order contains several handmade or personalised products, we will normally dispatch the order once all items are ready.

In some circumstances, items may be dispatched separately. Where appropriate, we will let you know.

10. International Delivery

Unless international delivery is shown as available at checkout, orders placed through our website are currently available for UK delivery only.

If international delivery becomes available in the future, delivery times, costs and any applicable terms will be displayed or communicated before purchase.

11. Customs & Import Charges

Where international delivery is made available, orders sent outside the United Kingdom may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where applicable, these charges are generally outside YLANA Gifts Shop's control and may be the responsibility of the recipient unless otherwise stated at checkout.