Last updated: October 8, 2025
Who We Are
This policy explains how we collect, use, and protect your personal data. By using our online store, you agree to the terms outlined below.
- Store Name: Ylana Gifts Shop
- Owner: Laura Castaño
- Contact Email:
info@ylanagiftsshop.com
What Data We Collect
When you place an order or contact us, we may collect the following information:
- Personal Information: Name, address, email, phone number.
- Payment Information: We do not store your credit card details. Payments are processed securely via PayPaland/or Stripe.
- Browsing Data: Cookies and analytical tools to enhance your experience on our website.
How We Use Your Information
We use your information to:
✅ Process and ship orders.
✅ Communicate with you about your purchase.
✅ Improve our products and services.
✅ Comply with legal and tax obligations.
Sharing Your Data
We do not sell or share your personal data with third parties, except when necessary to:
- Process payments (PayPal, Stripe, etc.).
- Ship orders (Royal Mail, Evri, etc.).
- Comply with legal or tax requirements.
Data Security
We take appropriate measures to protect your personal data. However, please note that no online transmission or storage system is 100% secure.
Your Rights (GDPR)
Under the GDPR, you have the right to:
✔ Access your personal data.
✔ Request deletion or correction of your data.
✔ Withdraw consent for data processing.
To exercise these rights, contact us at laucastacog@gmail.com.
🍪 Cookies Policy
Last updated: March 8, 2025
What Are Cookies?
Cookies are small data files stored in your browser when you visit our website. They help us improve your shopping experience and understand how you use our site.
What Cookies We Use
We use cookies to:
✅ Remember items in your cart.
✅ Analyze traffic and website performance (Google Analytics, Facebook Pixel, etc.).
✅ Display personalized ads (if applicable).
How to Manage Cookies
You can accept or decline cookies via the pop-up window on our website, or manage them directly in your browser settings:
Disabling some cookies may affect the functionality of the website.
📩 For more information, contact us at info@ylanagiftsshop.com
📜 Terms and Conditions
Last updated: March 8, 2025
Orders and Payments
✅ When placing an order, you confirm that all information provided is accurate.
✅ Payments are processed securely via PayPal and/or Stripe.
✅ You will receive an email confirmation after your order is placed.
Shipping and Delivery
- Standard Shipping: £5 (Delivery in 2–5 business days).
- Express Shipping: £7 (Delivery in 1–3 business days).
- Processing Time:
- In-stock items: 1–2 business days.
- Made-to-order items: 3–6 business days.
- We currently ship within the United Kingdom.
If you need your order by a specific date (e.g., a birthday or special occasion), please contact us before purchasing to ensure timely delivery.
Returns and Refunds
- Returns: We accept returns within 14 days of receiving your order. Items must be unused, unwashed, and in their original condition and packaging.
- Refunds: Once we receive and inspect the returned item, your refund will be processed within 7 business days to your original payment method.
- Return Shipping: Customers are responsible for the return shipping costs.
- Exclusions: Personalized or custom-made items (such as those with names, fabrics, or colors chosen by the customer) cannot be returned or refunded, unless defective.
- Return Address Privacy: For security reasons, our return address is not publicly listed. Once your return request is approved, you will receive the return address and instructions via email.
📩 To request a return, contact us at info@ylanagiftsshop.com
Cancellations and Order Changes
- Orders can be canceled or modified within 12 hours of purchase.
- After this period, production may have started, and changes might not be possible.
Privacy and Security
Your personal information is handled securely. For full details, please refer to our Privacy Policy above.
Intellectual Property
All content on this website — including logos, images, designs, and text — is the property of Ylana Gifts Shop and may not be copied, reproduced, or used without written permission.
Liability
- We are not responsible for delivery delays caused by third-party couriers.
- We are not liable for damages resulting from misuse of our products.
Changes to These Terms
We may update these terms at any time without prior notice. Please check this page periodically for the latest version.
📩 For any questions, feel free to contact us at info@ylanagiftsshop.com