Privacy policy

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Privacy & Cookies Policy

Last updated: August 2026

At YLANA Gifts Shop, we respect your privacy and are committed to protecting your personal information.

This Privacy & Cookies Policy explains what personal information we collect, how and why we use it, who we may share it with, how long we keep it, and the rights you have in relation to your personal information.

YLANA Gifts Shop is operated by Laura Castano as a sole trader in England, United Kingdom.

For the purposes of UK data protection law, YLANA Gifts Shop is the data controller for the personal information described in this policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect and process information including:

your name;
billing and delivery address;
email address;
telephone number;
order and purchase information;
personalisation details you provide, such as a name or initials to be added to a product;
correspondence you send to us by email, through our website or through other communication channels;
information relating to returns, refunds or customer service enquiries;
marketing preferences, where applicable; and
technical or website usage information where this is collected through cookies, analytics or similar technologies.

We only collect personal information that is reasonably necessary for the purposes described in this policy.

2. How We Collect Your Information

We primarily receive personal information directly from you when you:

place an order;
contact us with a question or request;
request a personalised product;
subscribe to marketing communications, where available;
participate in a promotion or provide feedback; or
otherwise interact with YLANA Gifts Shop.

We may also receive limited information from service providers involved in processing your order, payments, website services or delivery.

3. How We Use Your Personal Information

We may use your personal information to:

process and fulfil your orders;
create personalised products according to the information you provide;
arrange delivery of your purchases;
communicate with you about your order;
process returns and refunds;
respond to enquiries and provide customer service;
maintain appropriate business, accounting and transaction records;
prevent or investigate fraud and protect our business;
comply with legal and regulatory obligations;
operate, maintain and improve our website and services; and
send you marketing communications where we are legally permitted to do so.

We will not use your personal information for purposes that are incompatible with those described in this policy unless permitted or required by law.

4. Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract – when we need your information to process an order, create your personalised product, arrange delivery, manage a return or otherwise fulfil our agreement with you.

Legal obligation – when we need to retain or use information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests – where reasonably necessary to operate and protect our business, provide customer service, prevent fraud, maintain appropriate records or improve our services, provided those interests do not override your rights and interests.

Consent – where we have specifically asked for your permission, for example for certain marketing activities or non-essential cookies where consent is required.

Where we rely on consent, you may withdraw your consent at any time.

5. Payments

Payments made through our website may be processed by third-party payment providers.

These providers may collect and process payment information necessary to complete your transaction in accordance with their own privacy policies and security procedures.

YLANA Gifts Shop does not intentionally store complete payment card details such as your full card number or security code.

6. Who We Share Your Information With

We do not sell your personal information.

Where necessary to operate our business and fulfil your order, we may share relevant information with trusted service providers, such as:

website and e-commerce service providers;
payment processors;
delivery and postal providers;
IT, hosting and technical service providers;
professional advisers or accounting services where necessary; and
government, regulatory or law-enforcement authorities where required by law.

We only share information that is reasonably necessary for the relevant service or purpose.

Some providers act as independent data controllers and may process your information under their own privacy policies.

7. International Data Transfers

Some of the technology and service providers used to operate our website or process transactions may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards or other lawful transfer mechanisms required by UK data protection law are in place.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, provide customer service and meet legal, accounting and tax obligations.

Different types of information may therefore be retained for different periods.

Where information is no longer required, we will delete it or securely dispose of it where reasonably practicable.

9. Marketing Communications

Where you have subscribed to receive marketing communications from YLANA Gifts Shop, we may use your contact information to send you news, product updates, launches or offers.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication, where available, or by contacting us at ylanagiftshop@gmail.com.

Unsubscribing from marketing does not prevent us from contacting you where necessary about an existing order, transaction or customer service matter.

10. Cookies & Similar Technologies

Cookies and similar technologies are small files or technologies that may store or access information on your device when you visit a website.

Our website may use cookies or similar technologies for purposes such as:

enabling essential website and shopping functions;
remembering preferences or shopping basket information;
maintaining website security;
understanding how visitors interact with our website;
measuring website performance; and
supporting advertising or marketing tools where these have been enabled.

Some cookies are strictly necessary for a website or service to function and may not require consent.

Where our website uses cookies or similar technologies that are not strictly necessary, we will request consent where required by applicable law.

You can accept, reject or manage non-essential cookies through the cookie controls provided on our website, where available. You may also be able to manage or delete cookies through your browser settings.

Disabling certain cookies may affect how some website features operate.

11. Third-Party Cookies and Services

Our website may use third-party services or integrations which can set their own cookies or collect information about how you interact with our website.

Where such services are enabled, their use of information may also be governed by their own privacy policies.

We periodically review the services and integrations used on our website and will update this policy where necessary.

12. Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we process your information, UK data protection law gives you rights which may include:

the right to be informed about how your information is used;
the right to request access to your personal information;
the right to ask us to correct inaccurate or incomplete information;
the right to request deletion of your information in certain circumstances;
the right to request restriction of processing in certain circumstances;
the right to object to certain uses of your information;
the right to data portability in certain circumstances; and
the right to withdraw consent where processing is based on your consent.

Not all rights apply in every circumstance.

To exercise any of your data protection rights, please contact us at ylanagiftshop@gmail.com.

We may need to verify your identity before responding to certain requests.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK data protection regulator, the Information Commissioner's Office (ICO).

Information about making a complaint and the ICO's current contact details can be found on the ICO website.

15. Children's Privacy

Our products may be designed for babies and children, but our website and online store are intended to be used by adults making purchases.

We do not knowingly seek to collect personal information directly from children through our online store.

Where a customer provides a child's name or other limited information for the purpose of personalising a product, we use that information only as reasonably necessary to create and fulfil the requested personalised item.

16. Links to Other Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy information when visiting them.