Terms & Conditions

Last updated: August 2026

Welcome to YLANA Gifts Shop. These Terms & Conditions apply to your use of our website and to purchases made through our online store.

Please read them carefully before placing an order. By placing an order with us, you agree to these Terms & Conditions.

YLANA Gifts Shop is an independent, family-led business operated by Laura Castano as a sole trader in England, United Kingdom.

Contact details:
Email: ylanagiftshop@gmail.com
Telephone: 07882 682634
Business address: Corner Fielde, Sw24TH, London.

1. About Our Products

YLANA Gifts Shop creates handmade gifts and everyday essentials for babies, children and families. All our products are handmade in small batches and some can be personalised.

Because our products are handmade, slight variations in fabric placement, pattern positioning, stitching and finish may occur from one item to another. These small variations are part of the handmade nature of our products and do not affect their intended use or quality.

We make every reasonable effort to display product colours and photographs accurately. However, colours may appear slightly different depending on your screen, device or lighting.

Please read the individual product description carefully before placing your order.

2. Personalised Products

Selected products can be personalised with details such as a name or initials.

Customers are responsible for checking that all personalisation details, including spelling, capitalisation and other information submitted with the order, are correct.

Once work has begun on a personalised or bespoke product, we may be unable to change or cancel the personalisation.

Products that are made to your specifications or clearly personalised may not qualify for the standard right to cancel simply because you change your mind, in accordance with applicable UK consumer law.

This does not affect your statutory rights if an item is faulty, damaged, not as described, or if we have made an error with your personalisation.

3. Orders

When you place an order through our website, you are offering to purchase the products in your basket subject to these Terms & Conditions.

After placing your order, you should receive an order confirmation using the contact information provided during checkout.

We reserve the right to decline or cancel an order where reasonably necessary, for example if:

• a product is unavailable;

• there is an obvious pricing or product-description error;

• we are unable to complete the requested personalisation;

• payment has not been successfully authorised; or

• we reasonably suspect fraudulent or unlawful activity.

If we cancel an order after payment has been taken and you are not at fault, we will refund the amount paid for the cancelled item or order.

4. Prices & Payment

All prices displayed on our website are in Pounds Sterling (GBP).

YLANA Gifts Shop is currently not VAT registered, so VAT is not separately charged on our products.

Delivery charges, where applicable, are shown separately before you complete your purchase.

Payment must be successfully completed using one of the payment methods available at checkout before your order can be processed.

We may change our prices from time to time. Any price change will not affect an order that has already been accepted.

5. Processing Times

Many YLANA products are handmade, prepared or personalised to order.

Please allow approximately 5–7 working days for your order to be prepared before dispatch unless a different processing time is stated on the individual product page.

Working days do not include weekends or UK bank holidays.

Processing times are separate from delivery times.

During particularly busy periods, launches or seasonal events, processing times may occasionally be longer. Where reasonably possible, we will communicate significant delays affecting your order.

For further information, please see our Delivery & Shipping Policy.

6. Delivery

Delivery costs and available delivery options are displayed on our website or during checkout.

Customers are responsible for providing a complete and accurate delivery address. Please check your details carefully before submitting your order.

Once an order has been dispatched, delivery times may depend on the delivery service and destination.

If you believe your order has been lost, significantly delayed or damaged during delivery, please contact us at ylanagiftshop@gmail.com so that we can investigate.

Further information about dispatch, estimated delivery times and delivery issues is available in our Delivery & Shipping Policy.

7. Cancellations, Returns & Refunds

Your cancellation and return rights depend on the type of product purchased and the circumstances of the return.

For eligible non-personalised goods purchased online, consumers generally have statutory cancellation rights under UK consumer law.

Products made to your specifications or clearly personalised may be excluded from the standard change-of-mind cancellation right.

Nothing in these Terms limits your statutory rights where goods are faulty, damaged, not as described or otherwise fail to meet the requirements of applicable consumer law.

Please read our Returns & Refunds Policy for full information about cancellations, returns, exchanges and refunds.

8. Faulty, Damaged or Incorrect Items

We take care when making, checking and packaging every order.

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us at ylanagiftshop@gmail.com with your order details and, where helpful, photographs showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.

Nothing in these Terms & Conditions excludes or limits rights you have under UK consumer law.

9. Product Care & Use

Where care instructions are provided with a product or on its product page, please follow them to help maintain the product correctly.

Customers are responsible for ensuring that products are used appropriately and, where relevant, under suitable adult supervision.

Normal wear and tear, accidental damage, misuse or failure to follow the supplied care instructions will not normally be considered a manufacturing fault.

This does not affect your statutory rights.

10. Availability

Our products are produced in small batches and some fabrics or collections may be available only in limited quantities.

Placing an item in your basket does not reserve it.

If an item becomes unavailable after you place your order, we will contact you as soon as reasonably possible and offer an appropriate alternative where available or provide a refund for the unavailable item.

11. Website Information

We make reasonable efforts to ensure that product descriptions, prices, photographs and other information displayed on our website are accurate.

Occasionally, errors may occur. If we identify an obvious error affecting an order you have placed, we will contact you and explain the available options.

We may update our website, product collections, prices and availability from time to time without affecting orders already accepted.

12. Intellectual Property

Unless otherwise stated, the content of the YLANA Gifts Shop website, including our branding, original photographs, written content, product presentation and original designs, belongs to YLANA Gifts Shop or is used with permission.

Such content must not be copied, reproduced, distributed or used for commercial purposes without prior written permission.

Nothing in this section claims ownership over third-party fabric designs, prints, trademarks or other intellectual property belonging to their respective owners.

13. Third-Party Services & Links

Our website may use or link to third-party services, including payment providers, delivery providers and other services required to operate our online store.

Third-party websites and services may have their own terms and privacy policies.

We are not responsible for the content of independent third-party websites. Nothing in this section limits any responsibility that cannot legally be excluded.

14. Personal Information

We process personal information in accordance with applicable UK data protection law.

Information about the personal data we collect, why we use it, how long we retain it, who we may share it with and your rights is available in our Privacy & Cookies Policy.

15. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

To the extent permitted by law, YLANA Gifts Shop will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from use of our products contrary to their intended purpose or supplied instructions.

16. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes to our business, website or applicable law.

The Terms that apply to your purchase will be those in effect when your order is placed.

The latest version will be available on this page.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will retain any mandatory rights and protections available to you under applicable consumer law, including any rights you may have to bring proceedings in the courts applicable to where you live.

18. Contact Us

If you have questions about these Terms & Conditions or an order, please contact:

YLANA Gifts Shop
Laura Castano, Sole Trader
Email: ylanagiftshop@gmail.com
Telephone: 07882 682634
Business address: Corner Fielde, Sw24TH, London.